Introduction

This privacy policy explains how the Kayo Serbia website (www.kayo.rs) collects, uses, maintains, and protects your personal data. We are committed to protecting your privacy and pledge to process your data in accordance with the General Data Protection Regulation (GDPR) and the Personal Data Protection Law of the Republic of Serbia.

By using this website, you confirm that you have read and understood this policy.

Types of data we collect

We may collect the following personal data:

• First name and last name
• Email address
• Phone number
• IP address
• Device and browser information
• Information about your activity on the site (pages you visit, time spent on the site, clicks)
• Data you provide through contact forms or newsletter sign-ups

Data collection method

We collect your data:

• When you fill out the contact form
• When you sign up for our newsletter
• Automatically through cookies and analytics tools
• Through your communication with us via email or phone

Purpose of data processing

We use your data for the following purposes:

Responding to your inquiries
Sending notifications and promotional messages (only with your consent)
Statistical analysis of visits and improvement of user experience
Maintaining the security and functionality of the site

Legal basis for processing

We process data based on:

Your express consent
Legitimate interest (e.g., analytics, system protection)
Contractual obligations (if applicable)
Legal obligations (if processing is required by law)

Cookies

Our website uses cookies to improve the user experience and collect statistical data.

Types of cookies we use:

Essential cookies – enable the basic functionalities of the site
Analytical cookies – collect information about site usage (e.g., Google Analytics)
Marketing cookies – enable the display of targeted ads (e.g., Facebook Pixel)
You can refuse the use of cookies through your browser settings or via the site's cookie notification.

Disclosure of data to third parties

We may share your information with:

Technical partners (hosting, email service)
Analytics tools (Google, Meta)
To government authorities if required by law
We never sell your data to third parties.

Data retention period

We store your data:

As long as there is a need to fulfill the purpose for which the data was collected
Or until you withdraw consent
Or until the law requires mandatory retention
After that, the data is permanently deleted or anonymized.

User rights

As a user, you have the right to:

• Request access to your personal data
• Correct inaccurate information
• Request deletion („right to be forgotten“)
• Limit processing
• File an objection
• Download your data (right to portability)
• Appeal to the supervisory body (Commissioner for Public Information and Personal Data Protection)

You can send your request by email: office@kayo.rs

Automatic processing

Please note that certain data are automatically processed when you visit the site (e.g., browser type, number of visits, average time on the site, pages viewed). This processing is used exclusively for analytical and technical purposes.

The user has the right not to be subject to a decision based solely on automated processing, unless such processing is necessary for the performance of a contract or there is explicit consent.

Links to other sites

Our site may contain links to other websites. We are not responsible for the privacy policies of those sites. We recommend that you read the privacy policy of every site you visit.

Policy changes

We reserve the right to change this policy at any time. All changes will be posted on the homepage and will take effect immediately upon posting.

Contact

For any questions regarding privacy protection, you can contact us via:

Email: office@kayo.rs

Web: www.kayo.rs